Last Updated: 1 November 2025

Thank you for shopping with ZAB Foods. We aim to ensure every customer receives fresh, high-quality products. Please read our Refund & Return Policy carefully to understand how returns, refunds, and exchanges are handled.

📌 1. Overview

Our refund and return policy lasts 30 days from the date of delivery.
If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To qualify for a return:

  • The item must be unused,

  • In the same condition as delivered, and

  • In its original packaging.

🚫 2. Non-Returnable Items

Certain items cannot be returned due to their nature:

❌ Perishable Goods:

  • Fresh vegetables

  • Fruits

  • Meat

  • Food items

  • Flowers

  • Newspapers or magazines

❌ Other Non-Returnable Items:

  • Intimate or sanitary products

  • Health & personal care items

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable/digital software products

To complete your return, a receipt or proof of purchase is required.

Please do not send your product back to the original manufacturer.

⚠️ 3. Partial Refunds (If Applicable)

In some cases, only partial refunds may be issued:

  • Books with clear signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Items not in original condition

  • Damaged or missing parts (not caused by our error)

  • Items returned after 30 days of delivery

💳 4. Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited to your original payment method within a few days.

🕒 5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; posting may take time.

  3. Contact your bank; processing time can vary.

If you’ve completed all these steps and still haven’t received your refund, please contact us at:
📧 support@zabfoods.com

🏷️ 6. Sale Items

Only regular-priced items qualify for refunds.
Sale items are non-refundable.

🔄 7. Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:
📧 support@zabfoods.com

Send your item to the following address:
📍 (Add your physical address here)

🎁 8. Gifts

If the product was marked as a gift and shipped directly to you:

  • You will receive a gift credit for the return value.

  • Once we receive the returned item, a gift certificate will be emailed or mailed to you.

If the item was not marked as a gift, the refund will be sent to the original purchaser.

🚚 9. Shipping Returns

To return your product, please mail it to:
📍 (Add your physical address here)

Return Shipping Costs:

  • You are responsible for paying the return shipping cost.

  • Shipping fees are non-refundable.

  • If your refund is approved, return shipping costs will be deducted.

Depending on your location, delivery time for exchanged products may vary.

For expensive items, we recommend using a trackable shipping service or shipping insurance. We do not guarantee receipt of returned items.

❓ 10. Need Help?

For questions related to refunds and returns, contact us anytime:
📧 info@zabfoods.com